This Privacy Policy explains how Anything IT LLC, an information technology company operating under the brand AngelFeather, collects, uses, stores, and protects personal information when you use our website at www.angelfeather.buzz or engage our computer and network services. Please read this policy carefully before providing us with any data, including when you use our Cedar City support bench and workshop.
Anything IT LLC welcomes you. We are an information technology company that provides managed IT support, computer repair, network setup, data backup, software training, and related technical services for homes, families, and small businesses across Cedar City, Iron County, and the surrounding region of southern Utah.
We operate under the developer and service brand AngelFeather, and our full legal business address is 2508 W Carmel Canyon Dr, Cedar City - 84720-1994, United States (US). When this policy refers to us, we, our, or the company, it means Anything IT LLC and the AngelFeather service team that runs the Cedar City workshop.
This policy describes our practices regarding personal information. It is designed to help you understand what data we handle, why we handle it, how long we keep it, and the control you hold over it. We work hard to earn your trust with every repair, every network setup, and every conversation that takes place at our bench, and we treat the privacy of our customers as seriously as we treat the health of their computers.
This policy applies to personal information that Anything IT LLC collects when you visit our website, request a quote, call our phone line, write to our email address inquiry@angelfeather.buzz, bring a device to our Cedar City workshop, or ask us to perform on-site technical work at a home or small office location.
This policy does not apply to the services, websites, or data-handling practices of third parties, including software vendors, cloud storage providers, internet service providers, search engines, and other companies that are not part of Anything IT LLC. When we recommend a third-party service as part of our work, we encourage you to review the separate privacy policy of that provider.
The policy covers information collected online and offline. Whether you communicate with us by email, by telephone, through our website, or in person at the workshop in Cedar City, the standards described in this document apply to your personal information.
We gather several categories of information so that we can deliver useful technical support and run our small business responsibly. Not every category applies to every customer, and we never collect data simply for the sake of collecting it.
This may include your name, mailing address, business name if you are a company or organization, telephone number, and email address. We use this information to identify you, to schedule service, and to stay in touch about the work we perform for you.
When you request a repair or a quote, we may record a description of the problem you described, the make and model of the equipment you bring in, an agreed price for the work, and records related to invoices, payments, and outstanding balances. We keep these details so that we can provide accurate estimates and clear billing records.
To repair a computer or configure a network, we naturally examine the equipment you entrust to us. This includes records of hardware serial numbers, operating system versions, installed software, network configuration, connected peripherals, and diagnostics related to the fault we are asked to fix. This bench information is an integral part of the repair service and is covered later in this policy.
When you browse www.angelfeather.buzz, we and our hosting and analytics partners may automatically collect limited technical details such as the internet protocol address of your device, the type of browser you use, your operating system, the pages you view, the time of your visit, and the general region from which you connect to the internet.
We collect only the information that is reasonably needed to offer our services, answer your questions, and improve the way our website and business operate.
We collect personal information directly from you in most cases. You give us data when you call our phone number +17794450063, send an email to inquiry@angelfeather.buzz, complete a contact form on our website, visit our workshop in Cedar City, or describe a technical problem to our team.
We also collect some information automatically when you use our website, through the standard server logs of our hosting provider and through cookies and similar technologies described later in this document.
Finally, when you ask us to repair a device or set up a network, we collect information from the equipment itself as part of performing the requested service. We gather this data with your knowledge and for the sole purpose of completing the task you requested.
We are based in the United States, and we process personal information in ways that are consistent with applicable United States law. When you engage our services, our lawful basis for handling your information is generally the performance of a contract that we have with you, or the legitimate interests of running an effective and secure information technology business.
Where you have given us permission to contact you for marketing purposes, we rely on your consent and you may withdraw that consent freely at any time by contacting us at inquiry@angelfeather.buzz.
Where we are required by law to keep records, for example for taxation and accounting purposes, we process your information because we have a legal obligation to do so. Decisions about when each basis applies are made in keeping with the specific purpose for which information was collected.
We use personal information for the following purposes, each of which is directly tied to operating our technology services:
We do not sell your personal information, and we do not permit outside parties to use your personal information for their own independent marketing purposes.
Anything IT LLC cares about the privacy and safety of everyone who uses our services. Our website and our technical support services are directed toward adults, home owners, small business operators, and organizations. They are not designed to target children, and we do not knowingly collect personal information from children under the age of thirteen.
If you believe that a child has provided personal information to us through our website without the consent of a parent or guardian, please contact us at inquiry@angelfeather.buzz and we will take reasonable steps to locate and remove the information promptly. Where a repair or support request involves a device used by a child, we ask that a parent or guardian be involved in the service and consent to our handling of the associated data.
We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to keep it by applicable law, accounting rules, or the terms of our agreements with you.
Contact information related to an estimate that does not proceed to paid work is generally retained for only a short period, so that we can answer follow-up questions. Records related to completed repairs and paid invoices, however, may be kept for a longer time to support warranties, accounting, and lawful record-keeping.
Our general approach is to delete or anonymize information as soon as it no longer serves a legitimate purpose. When repair work is complete and the equipment has been returned to you, we remove bench diagnostic records that are no longer needed and keep only what is required for warranty and accounting follow-up.
If you ask us to delete your personal information and we are able to honor that request, we will do so, subject to any legal obligation that requires us to keep certain records.
The protection of your personal information and of the data stored on your devices is central to the trust you place in a small IT business. Anything IT LLC applies reasonable and appropriate security measures to safeguard the information we hold.
We restrict access to personal information and to customer devices to the members of our team who need that access to complete their work. Emails are handled through secure and reputable providers, our website is served over an encrypted connection, and accounting and customer records are stored in systems protected by passwords and safeguards.
When we handle a customer device at our Cedar City workshop, we also put physical safeguards in place. Devices are logged, stored securely, and handled only by staff assigned to the work. We apply the same diligence to our own information systems as we do to the systems we repair for our customers.
No method of transmission or storage is completely error-free, and we cannot guarantee absolute security. However, we continually review our practices and work to keep the information we hold as safe as reasonably possible.
Bringing a computer, phone, router, or other device to our repair bench is a service that involves access to the data on that device. We take this responsibility extremely seriously, and we follow clear practices when we repair your equipment.
We access device data only for the purpose of diagnosing and fixing the fault you describe, performing agreed upgrades, or setting up a service you requested. We do not browse, copy, or use your personal files for any purpose beyond the repair. Our team works only on the parts of the system that are necessary to complete the job.
Before we begin work on data that matters to you, we may ask whether backups should be created first, and we recommend that you move sensitive files out of harm as a precaution. Where a device contains passwords, banking sessions, health records, or other especially sensitive content, we encourage you either to remove that content before the visit or to let us know so that we can take extra care.
We will never intentionally seek out, record, or share your private documents, photographs, personal messages, or financial information. If our diagnostic work necessarily touches such material, we limit our access strictly to what the repair requires and we treat it as confidential. This policy exists to reassure you that your data is safe in our care throughout the repair process.
If you live in the state of California, the California Consumer Privacy Act and related laws give you specific rights regarding your personal information. Anything IT LLC is committed to honoring these rights for California residents.
California residents have the right to know what personal information we collect and how we use and disclose it, as described throughout this policy. You have the right to request that we delete personal information we have collected from you, subject to lawful exceptions. You also have the right to correct inaccurate personal information and to not be discriminated against for exercising your privacy rights.
Anything IT LLC does not sell your personal information, so we do not offer an opt-out of the sale of personal information, because no such sale occurs. We do not engage in the sharing of personal information for cross-context behavioral advertising as that term is understood under California law.
To exercise a California privacy right, you may submit a request to inquiry@angelfeather.buzz. We will verify your request using reasonable steps to confirm that you are the person whose information is involved, and we will respond within the timeframes allowed by law.
You are in control of the personal information you share with us. Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and you may object to certain types of processing.
In particular, you may always choose whether to receive marketing or promotional messages from us. We keep any marketing contacts separate from the essential service messages we send about your repairs, appointments, and billing. If you no longer wish to hear from us about news or promotions, simply tell us at inquiry@angelfeather.buzz and we will remove you from those lists promptly while still sending necessary service notices.
If you would like to request a copy of your information, correct a record, or ask us to delete your information, you may reach us by email or by calling +17794450063. We generally respond to these requests within a reasonable time, and we will verify your identity before taking action on sensitive matters.
We will not refuse to serve you, charge you differently, or treat you unfavorably because you choose to exercise your privacy rights.
Anything IT LLC is based in Cedar City, Utah, in the United States, and the personal information we collect is stored and processed primarily in the United States. If you access our website or engage our services from a location outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
By using our services, you consent to the transfer and processing of your information in the United States in accordance with this policy, to the extent permitted by applicable law. We take reasonable steps to protect your information wherever it is held.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, new technology, or legal requirements. When we make material changes, we will revise the effective date shown at the top of this page and take reasonable steps to bring the changes to your attention.
We encourage you to review this page periodically so that you are aware of any updates. Because we are a small, customer-focused business, we aim to make any changes clear and easy to understand, and we generally avoid altering how we treat information that has already been collected without a good reason.
The version of this policy that applies to you is the one that is in effect at the time you provide your information to us, unless we are required by law to apply a newer version retroactively.
If you have questions, comments, or concerns about this Privacy Policy, about how Anything IT LLC handles your personal information, or about the data stored on a device you have brought to our workshop, we would welcome hearing from you.
You may reach the privacy contact for the AngelFeather service team in the following ways:
Our workshop in Cedar City is available during normal business hours to discuss your privacy questions in person, and we are glad to help in plain, friendly terms. Thank you for trusting Anything IT LLC with your information.